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Support

When something is missing or unclear, you can raise it without leaving PortzApp. Ports and service categories are curated, so if one you need is not there, you ask for it and the team adds it.

Key takeaways

  • Contact the team from inside the app, or through the contact form on portzapp.com.
  • Missing port or service category? Ask from the screen where you noticed it.
  • Approved additions go into the catalogue for everyone, not just you.
  • Support replies arrive by email. Requests are not listed in your workspace.

Contacting the team

Use the support option inside PortzApp, or the contact form on the website if you cannot sign in. Include the request, job, or port call number when your question is about a specific piece of work, since it saves a round of back and forth.

You will get a reply by email. Support requests are not listed in your workspace, so the conversation continues in your inbox rather than on the platform.

PortzApp account menu with Help highlighted, opening the Contact Support dialog with a message field
Open the account menu, choose Help, and describe what you need.

Asking for a missing port

Ports come from a curated list, so a port that has not been added yet will not appear when you build a request. Use Request a port and describe the one you need, with enough detail for the team to identify it.

You do not have to wait. Type the port name into the request and it carries as a custom port, so your request can go out today while the catalogue catches up.

PortzApp request form port field showing no matching ports, with options to use the typed name or request it be added
When a port is not in the list, use it on this request, ask for it to be added, or both.

Asking for a missing service category

Service categories work the same way. If what you offer is not in the catalogue, use Request a category from service setup and the team reviews it. Once added, it is available to every company on PortzApp.

Buyers have the same option when building a request: type the service you need and it carries on the request, whether or not it exists in the catalogue yet.

PortzApp add services screen with Request a category highlighted, showing service categories down the side and the services already being offered
Request a category sits at the top of the service catalogue.

Replaying the guided tours

PortzApp includes short tours for the directory, the request flow, and service setup. If you skipped one during setup, or a new colleague needs it, replay any of them from Settings, Product tour.

PortzApp product tour settings showing the directory, request flow and service setup tours with completed, not taken and skipped statuses
Each tour shows whether you took it, skipped it, or have not started, with Start or Replay beside it.

Common issues

My requested port has not appeared

Port requests are reviewed by hand. In the meantime type the port name into your request so you are not held up.

I cannot find my support request

Support requests are not listed in your workspace. The team replies by email, so check your inbox.

FAQ

Where do I ask about a specific job?
Use the job's own conversation for anything the other organization can answer, and support for anything about PortzApp itself. Quote the job number either way.
Who can see my support request?
Only the PortzApp team. Nothing is visible to other organizations.
Will my requested port be private to us?
No. Approved ports and service categories go into the shared catalogue, so everyone benefits.